Last updated: 16 January, 2026

At Somno, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website somno.online, make a purchase, or interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our products and services.

a) Personal Information You Provide

When you place an order, create an account, subscribe to our mailing list, or contact us, we may collect:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely by third-party payment providers; we do not store full payment details)
• Order history and preferences

b) Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Referring website or source

This information helps us understand how customers use our site and improve the experience.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Deliver products and manage shipping
• Communicate with you about your orders, updates, or customer support inquiries
• Send marketing communications (only if you have opted in)
• Improve our website, products, and services
• Prevent fraud and ensure site security
• Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties only when necessary, including:

• Payment processors (to securely process transactions)
• Logistics and fulfillment partners (to deliver your orders)
• Marketing and analytics providers (e.g. website analytics, advertising performance)
• IT and website service providers (such as Shopify)

All third parties are required to handle your data securely and only for the purposes specified by us.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Remember your preferences
• Analyze website traffic and performance
• Support marketing and advertising efforts

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

5. Marketing Communications

If you opt in, we may send you emails or messages about:

• New product launches
• Promotions and special offers
• Brand updates

You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or regulatory requirements
• When your data is no longer needed, we securely delete or anonymize it.

7. Data Security

We take reasonable technical and organizational measures to protect your personal data against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent for marketing communications
• Request a copy of the data we hold about you

To exercise any of these rights, please contact us using the details below.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including where our service providers are located. We ensure appropriate safeguards are in place to protect your data.

10. Children’s Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: hello@somno.online